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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Topic 2

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Topic 3

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 4

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Topic 5

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 6

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 7

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

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Genesys Cloud CX: Developer Certification Sample Questions (Q40-Q45):

NEW QUESTION # 40
If you don't pass the paging parameters while querying, the default page size is set to _____.

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
In Genesys Cloud CX, when making API requests that return a list of resources, if you don't specify paging parameters (pageSizeandpageNumber), the system defaults to a page size of 25 results. This means that the response will include up to 25 items per page unless you define otherwise.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query

NEW QUESTION # 41
When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?

A. 20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.
B. 40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.
C. 5 MB per message (after base64 encoding) with no workaround.
D. 20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.
E. 40 MB per message (after base64 encoding) with no workaround

Answer: B

Explanation:
Genesys Cloud CX enforces a maximum outgoing message size of 40 MB, including attachments, after base64 encoding. Base64 encoding increases the size of the original files by approximately 33%, so the combined size of the email body and attachments should be around 29 MB before encoding to stay within the limit. To manage larger files, you can upload them to Genesys Cloud Documents and include links to these documents in your email, effectively bypassing the attachment size limitation.
Reference:https://help.mypurecloud.com/faqs/acd-email-message-attachment-size-limits/

NEW QUESTION # 42
Which of the following statements is NOT true regarding numbering plan?

A. It has to be created manually
B. Numbering plan is also known as a dial plan.
C. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
D. Numbering plan can be added or modified based on the organizational requirements

Answer: A

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.

NEW QUESTION # 43
For updating a user in Genesys Cloud CX which HTTP method must be used?

A. PATCH
B. DELETE
C. TRACE
D. POST

Answer: A

Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.

NEW QUESTION # 44
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.

A. CVS
B. XML
C. JSON
D. YAML

Answer: C

Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.

NEW QUESTION # 45
......

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